Work experience
Senior Specialist - Systems Support
Denver, Colorado June 2009 - present
Manager of the 3PAR SAN environment. Planned and implemented the restructuring and upgrade of the entire SAN environment (164TB) encompassing all VMware datastores, re-balancing a completely unbalanced SAN environment
POC for the backup environment, as well as overseeing the full implementation of the replacement backup environment to Avamar and DataDomain for the Enterprise servers
Responsible for effective provisioning, installation/configuration, operation, and maintenance of server hardware, software and related infrastructure maintenance for Tier 1, 2 and 3 Prod, Dev and QA environments; continuously maintaining up-to-date documentation and performance monitoring
Proven ability to work independently on tasks, while providing in-depth and on-demand assistance to local and remote users and other systems administrators on best practices and usage of systems, creating technical processes, procedures, policies, installation and diligent troubleshooting instructions
Maintenance of Active Directory login scripts and Group Policies as required, ensuring standards and appropriate use of shared resources and deployment and updates of MSI packages
Evaluation, proposition, and implementation of new software and hardware solutions and standards for all 15 campuses across the Enterprise, and established and maintained vendor relationships in addition to identifying technical and practical solutions applicable to business continuity needs
Managed and executed the Firmware upgrades for all physical servers in the Data Center
Developed interactive scripts designed to help obtain data and execute elaborate and specific functions which help streamline users’ workflow
Awarded the 2012 “PRIDE” award for excellence, diligence and integrity in the workplace
Desktop Support Systems Administrator
Denver, Colorado 2002 - 2009
Responsible for the ongoing maintenance, security and functionality of 25 up-to-date system images for the short and long term planning and implementation of all classroom and administration workstations, including 23 classroom switches, 4 Access Points, 19 servers for entire campus
Analyze and problem-solve networking, hardware, and operating system software problems and act independently and within a team to troubleshoot complex problems immediately to avoid costly down time and service outages of local campus technology services
Strong customer service orientation with self-initiative and ownership as demonstrated by proactive maintenance and opportunities for improvemet
Integral role in the Fiscal Year ‘07 and Fiscal Year ‘08 budgeting for all technology-related allocations and goals for all departments within the campus.
Maintained system images for 25 different systems to ensure the latest build of the OS and software for classrooms and administration staff
Maintained and managed approximately 1100+ workstations, printers, classroom software, telephony and security systems
Education
Bachelor of Science in Information Systems Security
Dec. 2009
Accumulative GPA of 3.7
Dean's List
Bachelor of Science in Visual Communications
July 2004
Nominated Graduate of the Term
Dean's List
Elected to Alpha Beta Kappa National Honor Society for integrity and excellence